“Sue’s understanding of the customer satisfaction management process and her creative programmes provided a powerful demonstration of how agribusiness firms can parlay solid marketing information into programmes and activities that generate profitable market share growth.

Her enthusiasm is contagious. Her depth of understanding is impressive. And her commitment to continued growth and improvement within her organisation – laced with creativity – and her record of accomplishment, all combined to leave a lasting impression on her North American agribusiness peers.”

Dr W David Downey
Director for Agricultural Business
Purdue University
Indiana USA